Last updated: October 1, 2022


P&N Distribution (also referred to herein as “we,” “us,” and “our“) is committed to protecting the privacy and security of any personal information we collect, use, share, and otherwise process as part of our business. We also believe in transparency, and we are committed to informing you about how we treat the data we collect and process.

This Privacy Policy (the “Policy“) describes our practices regarding personal information that we collect, use and otherwise process. This includes personal information provided through our website, mobile applications (the “App”), or call centers; and through any other online or offline methods through which we communicate. While this policy is designed to comply with privacy requirements across the United States, it is not meant to imply that all state privacy laws necessarily apply, or apply across all categories of personal information.

What information do we collect?

The Personal Information that we collect from you, through automated means, from your posts on social media such as LinkedIn, or from third parties recruitment agencies includes information within the below categories of data. These categories also represent the categories of personal data that we have collected over the past 12 months. Note that the “category of data” column listed below refers to the category of personal data as defined under the California Privacy Rights Act (“CPRA”). Inclusion of a category in the list below indicates only that we may collect some information within that category. It does not necessarily mean that we collect all information listed in a particular category for our corporate customers or job applicants.

We disclose the below categories of information to our affiliates and service providers.

Category of Personal Data Purpose of processing
Personal identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. This data is necessary to:

  • Set up and administer your account
  • Register you under our warranty program and to make repairs under the warranty
  • Assess the success of our marketing and advertising campaigns
  • Respond to your queries
  • Conduct employee recruitment and selection
Additional personal identifiers, including: Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, your name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
    This data is necessary to:

  • Set up and administer your account
  • Offer you products or services that may be of interest to you
  • Register you under our warranty program and to make repairs under the warranty
  • Assess the success of our marketing and advertising campaigns
  • Respond to your queries
  • Conduct employee recruitment and selection
  • Prepare required documentation such as work permits and to establish state of residency for employment purposes
Characteristics protected by federal or state law, including: familial status, disability, sex, national origin, religion, color, race, sexual orientation, gender identity and gender expression, marital status, veteran status, medical condition, ancestry, source of income, age, or genetic information. A subset of this data is necessary to open and manage an application for employment.

It may also be necessary to accommodate any accessibility needs you may have if you come in to our facilities.

Internet or other electronic network activity information , including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. This data is processed to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, and for data analytics.
Sensory Information : Audio, electronic, visual, thermal, olfactory, or similar information. A subset of this data is processed in connection with our closed-circuit television footage and system and building login and access records . It is also used to record customer service calls.
Professional or employment-related information : such as your job title, job history, and income. This data is necessary to open and manage an application for employment.

In addition to the information above, we also collect the following categories of sensitive personal information:

Category of Sensitive Personal Information Purpose of processing
Social security, driver’s license, state identification card, or passport number.
  • Necessary to open and manage an application for employment
Account log-In, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.
  • Necessary to open and maintain an account with us, as well as to pay for our goods and services
Racial or ethnic origin, religious or philosophical beliefs, or union membership.
  • For equal employment opportunity reporting purposes, as well as to promote diversity and inclusion, we may collect racial and ethnic origin.

How do we share personal information?

We do not sell personal information for any commercial or marketing purposes, have not sold personal information in the preceding 12 months and will not sell personal information.

The following are limited circumstances where we may share your personal information with third parties, where permitted by applicable law:

Category Description
Corporate Affiliates We may share your information with our corporate affiliates, including Rheem Manufacturing Company and with their respective officers, directors, employees, accountants, attorneys and agents.
Acquisitions and Similar Transactions In connection with a merger or sale of the company and/or parts of its assets, your personal data may be transferred as part of the merger or sale.
Disclosures with Your Consent We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this Policy. We will only disclose your information in this context with your consent.
Legal Obligations and Rights (Subpoenas, Court Orders, and Warrants) We may disclose information in response to subpoenas, warrants, court orders or other legal process, or to comply with relevant laws.
Third Parties We may provide information about you to third parties that may offer products and services specifically requested by you.
Service Providers We may share personal information with our service providers that need access to information to provide operational or other support services on our behalf.
Professional Advisors We may share your information with our insurers and other professional advisors, including attorneys and accountants to provide services on our behalf.
Deidentified or Aggregated Data We may disclose aggregated information or de-identified information about our users that does not identify any specific individual, such as groupings of demographic data or preferences.
Consent With your consent.

We endeavor to require all service providers that we share personal information with to provide written assurances regarding the confidentiality and security of that information. These third parties agree to only use such information for the purpose for which it was provided and in accordance with this Privacy Policy.

How long do we store and use your information?

We will keep personal information for as long as it is necessary to fulfill the purposes for which it was collected or if we have another lawful basis for retaining the information beyond the period for which it is necessary to serve the original purpose for collecting the data. This may mean that we will retain some information for longer than we retain other information.

We may delete personal information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our objectives or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.

To the extent permitted by law, we may retain and use anonymous, de-identified, or aggregated information for performance reporting, benchmarking, and analytic purposes and for product and service improvement.

How do we protect your information?

We are committed to protecting and respecting privacy. We have put security measures in place designed to protect personal information from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized manner. While we take reasonable measures to protect the information you submit via the website, we cannot guarantee its absolute security. No internet, email, or mobile application transmission is ever fully secure or error free. Email or other messages sent through the website may not be secure. You should use caution whenever submitting information through email or the website and take special care in deciding which information you provide us.

Your rights and choices regarding personal information

Subject to certain limitations, and based on your residency, you may be entitled to the following rights:

  • • Right to access/know. You have the right to know and request information about the categories and specific pieces of Personal Information we have collected about you within the last 12 months, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have sold or disclosed your personal information.
  • • Right to correct. You have the right to notify us through the “Contact Us” section at the bottom of this Privacy Policy to correct any mistakes in your Personal Information or update your preferences; we may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect; data solely retained for data backup purposes is generally excluded.
  • Right to delete. You have the right to request the deletion of your Personal Information, subject to certain exceptions
  • Right to non-discrimination. You have the right to not be discriminated against for exercising any of the above-listed rights. We may, however, provide a different level of service or charge a different rate reasonably relating to the value of your Personal Information.
  • Right to limit use and disclosure of Sensitive Personal Information. You have the right limit the use of and disclosure of your Sensitive Personal Information we collect or maintain, to only those purposes necessary to provide our Services.
  • Opt-out of the sale or sharing of personal information (but note, as per the above, we do not sell your Personal Information to or share your Personal Information with third parties for cross contextual advertising, nor do we intend to, as those terms are defined in the CPRA. We also have not done so for the last 12 months).

Please use the “Contact Us” details provided at the end of this Policy to exercise your rights and choices under this Policy.

We may require additional information from you in order to honor your request. We will only use Personal Information provided in a verifiable consumer request to verify your identity or authority to make the request. If you are submitting a request through an authorized agent, the authorized agent must provide us with your signed written permission stating that the agent is authorized to make the request on your behalf.

There may be circumstances where we will not be able to honor your request. For example, if you request deletion, we may need to retain certain personal information to comply with our legal obligations or other permitted purposes. We will notify you if we are unable to honor your request.

We may also request that any authorized agents verify their identity and may reach out to you directly to confirm that you have provided the agent with your permission to submit the request on your behalf.

Complaints. If you believe your rights relating to your personal information have been violated, please contact us via the “Contact Us” details provided at the end of this Policy.

Updates to this policy

We reserve the right to change this Policy at any time in our sole discretion without prior notice to you to reflect changes. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our website and this Policy to check for any changes. We will indicate at the top of the Policy when it was most recently updated. Accordingly, please refer back to this Policy frequently as it may change.

Do Not Track

Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our services do not currently respond to browser DNT signals. For more information on DNT, see

Children’s personal information

The products and services that we offer are designed for a general audience and are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we learn we have collected or received personal data form a child under the age of 16, we will promptly delete the information.

Contact Us

If you have any questions or concerns regarding this Policy, please contact us at