General Policy

P&N Distribution sells wholesale only to licensed HVAC contractors, hotels, motels, apartments, and industrial firms that employ onsite maintenance staff. We appreciate the customers we serve who recognize the value of a credit account and respect it by paying their bills when due. To them, we know that a firm credit policy is helpful in minimizing unfair competition. We welcome new accounts and will extend regular credit terms to them upon verification of reliability through personal and trade references.
We currently accept the following payment options:

  • Cash or Check (with proper authorization and approval). A returned check fee of $30 will be charged to any checks returned for non-sufficient funds.
  • Visa
  • Mastercard
  • American Express

Order Placement & Delivery

Orders can be placed in store, by phone, and online. An employee of purchasing company needs to be present to receive product. If COD, payment needs to be made prior to the truck leaving or check needs to be collected at the time of delivery. Deliveries are Monday through Friday, no Saturday deliveries.

Free delivery to multifamily customers is available on orders over $150 that are within our normal delivery area. P&N Distribution same day delivery by 12 PM for orders placed by 8:30 AM or delivery by 5 PM for orders placed by 12 PM. All orders for delivery not meeting the delivery minimum will have a $15.00 processing fee added to them. These orders may also be subject to freight charges.

Free delivery to contractor customers will be coordinated to a customer’s place of business with 24 hours’ notice and an order minimum of $1500.00. All orders for delivery not meeting the delivery minimum will have a $75.00 processing fee added to them. These orders may also be subject to freight charges.

Backorder Policy

Items that are currently out of stock WILL NOT automatically be backordered. Our customer service representative will provide you with our best estimate of when we expect the items to be back in stock and they should be reordered at that time.

Billing Procedure

Invoices are mailed and faxed on a daily basis, and statements are sent on the first business day of every month.

After-Hours Policy

If you need to make a purchase after our stores are closed, please call the phone number for the branch you would like to visit and follow the instructions for after hours service. There is a $75 fee for after hours openings, which will be entered on the invoice at time of purchase. After hours openings are available until 9 PM.

Returned Merchandise

We do not take back equipment after it has been installed. The only exception would be under a manufacturer’s warranty or if approved by an authorized employee of the manufacturer. If a return is approved, the receiving store is responsible for getting that authorization, the proper information, and facilitating credit from the appropriate manufacture. All other items purchased from P&N Distribution may be returned within 90 days of the original purchase date if they are in good, resellable condition (free of damages, defects, scratches, markings, etchings, etc.). Returned items may be subject to a restocking charge. All returns will be credited to the customer’s P&N Distribution in the form of a merchandise credit which can be used on future purchases. Credits expire 1 year from the issue date.

Warranty Policy

P&N Distribution honors manufacturers’ warranties on all of the products we carry. All warranty credits to customers will be issued upon return of product. If the warranty return is declined by the vendor, the customer’s P&N Distribution account will be charged. Customers can ensure a quick turnaround by providing complete information with each claim. Please avoid these causes for delay when submitting a warranty: incorrect or missing information such as model number, serial number, date of installation, or installation address; items for which the purchase date cannot be verified; items that are outside of the warranty coverage period.

Freight & Special Order Policy

When special ordering products through P&N Distribution, customers must agree to the terms and conditions as listed on the order acknowledgement. The order acknowledgement becomes a binding P.O. between the customer, P&N Distribution, and the manufacturer. Terms: All special orders will be pre-paid, unless credit account terms have been established. Freight and insurance costs charged by the factory will be added to the customer’s account. Special orders are non-cancelable and non-returnable without an approved manufacturer’s written return authorization received in advance by P&N Distribution.